Privacy Policy

Last updated: September 26, 2026

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account (email, name, profile information)
  • Make a purchase (processed securely by Waffo - we never store payment card details)
  • Use our API (usage metrics for quota management)
  • Contact our support team

2. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process payments through Waffo, our payment provider and Merchant of Record
  • Send service-related communications
  • Detect and prevent abuse of our platform
  • Comply with legal obligations

AI Training Policy

We do not use your data, content, or interactions to train artificial intelligence models. Your creative work remains yours.

3. Data Sharing

We do not sell your personal data. We share data only with:

  • Waffo - Our payment processor and Merchant of Record (transaction data)
  • Service providers - Email delivery, hosting infrastructure
  • Legal authorities - When required by law

4. Cookie Policy

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Understand how you use our service
  • Provide essential functionality

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

5. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove or anonymize your personal data within 30 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Export your data
  • Delete your account
  • Object to processing
  • Receive a copy of your data

7. Contact Us

For privacy-related inquiries, contact us at:

support@visualcanvas.com