Refund Policy
Last updated: September 26, 2026
1. Subscription Refunds
All payments are processed through Waffo, our payment provider and Merchant of Record. Refund requests are handled on a case-by-case basis.
- Within 14 days of purchase (Annual plans): Full refund available upon request.
- Monthly plans: Full refund available if requested within 48 hours of the initial charge.
- After 14 days: No refunds are provided, but you may cancel at any time and service continues until the end of the billing period.
- Chargebacks: Initiating a chargeback will result in immediate suspension of your account.
2. Processing Time
Approved refunds are typically processed within 5-10 business days and returned to the original payment method. The refund will appear on your statement once processed by your bank.
3. Refund Conditions
To request a refund, you must:
- Be the account holder or have authorization from the account holder
- Provide the email address associated with your account
- Include the transaction ID (if available)
- Submit the request within the eligible timeframe
4. Non-Refundable Items
The following are not eligible for refunds:
- Usage beyond the billing period
- Accounts terminated for violation of Terms of Service or AUP
- Partial month usage on monthly plans (after 48-hour window)
- Custom or personalized services
5. Contact Us
For refund requests or questions about this policy, contact us at:
Please include your account email and any relevant transaction details in your request.